Terms and Conditions

---

Payment Methods: We accept cash, VISA, MasterCard, Discover, American Express, Synchrony Financing and PayPal. Paypal orders incur an additional 4% charge for Paypal fees.

Telephone Ordering: You can call Marks Guitar Exchange from Mon - Fri 10am - 7pm, Saturday 11am - 6pm, Sunday 12pm - 5pm (closed Sunday)  Please be mindful that this deposit is non-refundable. This amount can be used towards a credit on another "in stock" item.

Shipping: Marks Guitar Exchange uses FedEx to insure prompt delivery to your door.  Most items are shipped via Ground Service, but special arrangements can be made if you have unique requirements.

Return Policy: At Marks Guitar Exchange we want you to be happy with your purchase.  If you're unsatisfied with your guitar, you may bring it back for an exchange of store credit to be applied to a purchase at a later date or same day within 1 week of the original purchase. We will not accept a return if the item has been modified or damaged in any way. Returns are not accepted on any layaway items. Layaways are final sales and will be treated as such. (For Online Returns refer to the paragraph below)

Online Ordering: It's tough to know whether a guitar is going to be right for you without initially playing it first.  For online customers, we will allow returns within a 48 hour approval period.  You may use your refund for full store credit on another "In Stock" item. If you choose a refund there will be a 10% re-stocking fee. The returning item must have an RA number given to you by a Marks Guitar Exchange representative.  Any item being returned without an RA number or verbal approval over the phone will be refused. The returning item must be shipped back in the same manner which it was received. If there is any damage to the item due playing (wear and tear) or due to insufficient packing the return will be refused and no refund will be issued. All returns must be insured for the full amount of the purchase price. The customer is responsible for the shipping to and from the store in cases of returns.